How to avoid errors and enjoy the best possible karaoke experience
Internet connection
- Make sure that your iPad is connected to WiFi. Look for the WiFi symbol in the top right corner of the iPad's display.
- We recommend an internet connection of at least 20 Mbps for Singa Business services. Singa also works on slower connections, but loading times and the overall experience are not optimal.
- You can check your connection speed from https://fast.com
Software updates
- Please ensure you have installed the latest version of the Singa Pro app. Please check the App Store for available updates.
- Make sure you have the latest version of iPadOS installed. Go to the iPad's Settings > General > Software Update > Download & Install. We recommend you switch on Automatic Updates to make sure your iPad is always up to date.
General about the iPad
- If the iPad battery runs out, connect it to the charger and leave it for 10 minutes. It will switch on automatically when the battery has reached an OK level. We recommend you keep the iPad connected to the charger at all times (or at least just before and during the karaoke event)
- If there’s no audio, disconnect the audio cable, plug it in again, and ensure the volume is reasonable by using the volume keys on the side of the device.
- If you do not use Bluetooth, switch it off to save the battery
- If you want to power off the iPad, press the power button for 5 seconds and slide right to “Power off.”
Singa Pro
- If you can't open, the Singa Pro app or your iPad storage runs out of space. We recommend reinstalling the app. Please note, that deleting the app will also delete all the songs possibly downloaded to the device (for Offline-mode). Here's instructions on how to reinstall the Singa Pro app
How to restart the Singa Pro app
- Start by force closing the Singa app
- Double tap the home button on an iPad with a home button and swipe the Singa app window upwards.
- On an iPad without a home button, swipe up from the bottom of the screen and pause momentarily. Lift your finger from the screen and swipe the Singa app window upwards.
- Open the Singa app back up again and resume karaoke.
Couldn't find your answer? Don't worry; email us at support@singabusiness.com or chat with us through the Singa Pro app via the Help or Admin pages!