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FAQ & troubleshooting
Getting Started
Technical requirements & hardware installation
Technical requirements
Hardware installation
Singa Business Pro
Singa Karaoke Box
Singa Business Lite
Admin page & billing
Admin Page
Billing
FAQ & troubleshooting
What's New
App functionality
Audio & Playback
Device-related
Account & Access
App & Device Management
Licensing & Music Content
Back to home
Help Center
FAQ & troubleshooting
Getting Started
Technical requirements & hardware installation
Technical requirements
Hardware installation
Singa Business Pro
Singa Karaoke Box
Singa Business Lite
Admin page & billing
Admin Page
Billing
FAQ & troubleshooting
What's New
App functionality
Audio & Playback
Device-related
Account & Access
App & Device Management
Licensing & Music Content
FAQ & troubleshooting
Quick answers to common questions and troubleshooting steps to keep the music going without interruptions.
What's New
What's New - April 2025
What's New - March 2025
What's new - February 2025
What's new - January 2025
What's New - December 2024
What's New - November 2024
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App functionality
Why Singa Business Pro is not working?
I don't have an internet connection. Can I still use Singa?
What is Singa Status Page?
Why I can’t see any venues in Singa Pro?
Audio & Playback
Why am I having sound and audio issues?
The song does not play. What should I do?
Why it says "queue locked" in Singa Business Pro?
Why the song requests do not come through?
I have issues with Singa background music. What can I do?
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Device-related
Why the device does not turn on?
Why the iPad does not hold charge?
Why is Singa Pro lagging or bugging?
What to do if the device disappears from the device management?
Do you provide equipment or hardware?
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Account & Access
I forgot my Singa password. What should I do?
I have lost my Singa login credentials, what should I do?
Can I use Singa Pro on another Apple iPad?
Why can't I login to Singa Business Pro?
Can I use Singa Pro on more than one device at the same time?
Why my account seems as not active?
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App & Device Management
iPad storage is full - How it affects Singa Pro and what to do?
How to reinstall Singa Pro?
How do I delete or reinstall Singa Discovery station?
How do I update the Singa Pro app?
What is Smart queue?
How to request songs from the Singa consumer app?
How do I change localization for recently added songs section?
How can I create my own playlist in Singa?
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Licensing & Music Content
What licenses are needed for my venue?
How to use Singa Song Catalog?
How to use another background music provider?
Why can't I find all the songs I want to sing or why some songs have been removed?
How do I get my music on Singa?
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