The directive of the European Union Payment Services and the requirement for strong customer authentication

What is the PSD2?
PSD2 refers to the Second European Union Payment Services Directive that came into force on 14 September 2019. As a result, security requirements for digital payments were tightened. The purpose of the Payment Services Directive is to improve payment security and consumer protection. Read more here:

NOTE: PSD2 is in the process of being replaced by a new framework, the Third Payment Services Directive (PSD3) together with a new Payment Services Regulation (PSR). These reached political agreement in late 2025 and are expected to be formally adopted in 2026, entering into force around 2027 after a transition period. PSD2 remains the applicable law for now, but this section will be revisited once PSD3/PSR take effect.

What does strong authentication mean?

Strong authentication means verifying your identity when making purchases or placing orders online. Depending on your bank, this may mean, for example, authentication with a mobile banking application or bank IDs.

How does Payment Services Directive (PSD) affect purchases?

For all orders or purchases made online, you may need to go through extra steps to verify your identity. Changing your payment method also requires strong authentication.

Additional steps depend on your bank. These may include, for example, using a mobile banking app to confirm a payment or fingerprint authentication on your mobile device.

Purchases over €30 will always require strong authentication. For purchases under €30, your bank can only skip strong authentication a limited number of times in a row: authentication will be requested again after 5 consecutive exempted low-value purchases, or sooner if the combined total of those purchases exceeds €100 — whichever happens first.

How will the Payment Services Directive affect Singa Business Lite subscriptions?

• You may be required to complete strong authentication when renewing your Singa Business Lite subscription.
• Depending on your payment history, this can happen as often as every sixth payment, though it may be requested sooner if the combined value of recent low-value payments passes €100. This also applies to existing Singa Business Lite subscriptions.
• If strong authentication is required when your order is renewed, we will send you the first email request approximately one week before the renewal date. A confirmation request and a link for verification will also appear on your account page.
• We recommend that you complete the confirmation process as soon as possible to ensure your subscription continues uninterrupted. If we do not receive a payment confirmation, we will not be able to renew your subscription, and it will be discontinued.