How to avoid errors & enjoy the best possible karaoke experience
Internet connection
- Make sure that your iPad is connected to WiFi. Look for the WiFi symbol in the top right corner of the iPad's display.
- We recommend an Internet connection of at least 20 Mbps for Singa Business Pro. Singa also works on slower connections, but loading times and the overall Singa experience are not optimal.
- You can check your connection speed with your browser at https://fast.com
Software updates
- Ensure you have installed the Singa Pro app's latest version. Please check the App Store for available updates.
- Make sure you have the latest version of iPadOS installed. Go to the iPad's Settings > General > Software Update > Download & Install. We recommend you switch on Automatic Updates to make sure your iPad is always up to date.
General about the iPad
- If the iPad battery runs out, you can connect it to the charger and leave it for 10 minutes. It will switch automatically when the battery reaches an acceptable level. We recommend you keep the iPad connected to the charger at all times (or at least just before and during the karaoke event)
- If there’s no audio, disconnect the audio cable, plug it in again, and ensure the volume is reasonable by using the volume keys on the side of the device.
- If you do not use Bluetooth, switch it off to save the battery
- If you want to power off the iPad, press the power button for 5 seconds and slide right to “Power off.”
Singa Pro
- If you can't open, the Singa Pro app or your iPad storage runs out of space. We recommend reinstalling the app. Please note, that deleting the app will also delete all the songs possibly downloaded to the device (for Offline-mode). Here's instructions on how to reinstall the Singa Pro app
How to turn off Karaoke Box Mode
First of all, remember to switch off the karaoke Karaoke box mode. To exit the Karaoke Box Mode, you can do the following:
- From the admin page, you can just delete the device from Actions on the admin page, which will then release it from the Karaoke Box Mode.
- On the iPad, click the karaoke room name in the right corner below and enter your Singa Business password to release the device from the karaoke box mode, so that you can use all iPad features again.
How to restart the Singa Pro app
- Start by force closing the Singa app
- Double tap the home button on an iPad with a home button and swipe the Singa app window upwards.
- On an iPad without a home button, swipe up from the bottom of the screen and pause momentarily. Lift your finger from the screen and swipe the Singa app window upwards.
- Open the Singa app back up again and resume karaoke.
Couldn't find your answer? Don't worry; email us at support@singabusiness.com or chat with us through the Singa Pro app via the Help page or Admin page!