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Before You Start
Party Mode needs to be switched on in Singa Pro before your Discovery Stations will work. If you haven't done that yet, head on over to your main iPad's Singa Pro software, then from Settings, select Early Access Features. Here, toggle Party Mode on. More about Party Mode here
Adding Singa Discovery Station to the home screen of your device
If you're using an iPad and the Safari browser, follow the below steps. Most devices and browsers have a similar option; please check the help page for the device/browser setup you are working with.
- Open singa.com/discovery in Safari
- Press the Share button on the top right of the screen
- Tap Add to Home Screen and open the Singa Discovery "app" from the Home screen
- Log in with your Singa credentials
If you are having issues with logging in, please clear your browser history. After clearing is done, open the "app" again and try logging in.
On an Android Device
- Open a browser on the device, for example Google Chrome
- Go to singa.com/discovery and log in with your Singa credentials
- Open the browser's menu and select Add to Home screen
- This either adds it directly to the home menu, or you move it from the home screen to the home menu separately
Locking the device from any other usage
By locking the device, you ensure that your customers cannot access any other features or menus of the device. First, you need to set up a screen lock.
On an Apple iPad
- Navigate to Settings > Accessibility > Guided Access > ON.
- Choose Passcode Settings and then set up the passcode.
- Enter the passcode and then confirm it by re-entering. You can also allow access to Face ID or Touch ID for ending Guided Access user sessions.
Start a Guided Access session
- Open the Singa Discovery button that you've just added to the home screen
- On an iPad without a physical Home button, triple-click the side button. On an iPad with a Home button, triple-click the Home button.
- Tap Guided Access, then tap Start.
On an Android device
- Open the device Settings
- Find Security, then scroll down to App Pinning
- Switch Use app pinning on
- It’s suggested to also activate the “Ask for unlock pattern before unpinning” to make sure customers can't access the rest of the device if they happen to unpin Singa Check-in
When this is done, please open the Singa Discovery app and follow the below instructions.
- Open the Recent Apps view by pressing the square button in the navigation bar
- Tap and hold the Singa icon in the top middle of the screen
- Select Pin
Singa is now pinned to the foreground.
Please note, the availability of and steps to activate App pinning might differ depending on the device manufacturer and Android version.
Deleting or reinstalling the Singa discovery "app"
If your Singa Discovery Station is not working correctly or you want to delete the discovery "app" from your device, please see our step-by-step instructions here
If you can't find your answer, don't worry! You can chat with us by clicking the chat button in the bottom right corner. Outside our support hours, our Customer Support Bot will help you out in the chat!