1. Help Center
  2. FAQ & troubleshooting

Queue locked (Singa Business Pro)

If you receive an error message about your queue being locked, there's a few things you can try to rectify the situation

First try to restart the Singa Pro app:
  • Double tap the home button OR swipe up from the middle of the display and pause there for a moment
  • Swipe away the Singa app 
  • Open the Singa Pro app again and try again

Then, try by logging out of Singa Pro and back in again:

  • Open the Menu (three stripes top left) > SettingsLog out > Log out
  • Log back in using your Singa Pro credentials

If you are still experiencing issues, please check that your credentials are not in use on another main device. Reach out to our support team at support@singabusiness.com if the steps in this article do not seem to help.