Login failed or the credentials do not work
In most cases, the Wi-Fi connection is lost. Check your device settings under the Settings app > Wi-Fi. Sign in to your Wi-Fi network again, then go back to Singa.
Note that sometimes your device may require resetting your network connections if the connection is poor. Settings > General > Reset > Transfer or Reset iPad > Reset > Reset Network Settings. After that, follow the steps above to log in again.
Also, please make sure you write the login/password right (for example big or small letters).
If you can't find your answer, don't worry! You can chat with us by clicking the chat button in the bottom right corner. Outside our support hours, our Customer Support Bot will help you out in the chat!