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Why my account is marked as not active?

Do you have an active Singa Pro or a Business Pro license, but it is inactive? Read here what to do

If you log into your Singa Business account and the account is inactive, there a few things you should check:

1. You are logged in with the right Singa credentials

  • Check your email for the registration email or an onboarding email (Singa Business Pro customers) for your login and password

2. You are using the right app

  • Singa Pro works with a computer's browser at pro.singa.com and Singa Business Pro with an Apple's iPad in the Singa Pro app. Make sure you are not logged in to our consumer app Singa Karaoke

3. You have added your payment card to the Admin page

  • If you are using card payment as a payment method, check that you have added your payment card with the instructions here

4. Your invoices are up to date

  • To check your invoice status, please contact our finance team at billing@singa.com

If your account still seems inactive, please contact our support via our support chat.

 

If you are a consumer (premium) customer, please contact our consumer support at support@singa.com